Client Services – Choosing a jeweller

Are you looking for a jeweller?

Visit any major shopping centre these days and there are no shortage of jewellery retailers but, how can you trust the jeweller when it comes to providing essential jewellery services such as repairs and ring resizing?

Well if your watch lots of news and current affairs programs you could be very skeptical in leaving your precious jewellery at a store in fear that the jeweller will swap your jewels for something inferior. Shonky jewellers, builders, mechanics, car dealers, real estate agents etc do exist and thanks to the news and current affair programs, we can all be more careful when engaging any said professionals, including jewellers.

 

So whats the best way to find a jeweller you can trust?

  • Word of mouth. Ask your friends and family for recommendations. This is the best way.
  • Is the jeweller reputable. These days you can check anything online. If you can’t. Ask the staff or speak to the jeweller. Any successful jeweller will be happy to share their professional biography with you. Where have they worked, where did they study?
  • Knowledge. Your jeweller should be have sound and professional knowledge across all areas of jewellery repairs, design, manufacture, restoring, remodeling etc. As well as sound knowledge of diamonds and gemstones etc and be able to clearly communicate the work which will be carried out.
  • Price and Quality. Good work isn’t cheap and cheap work isn’t good, especially when it comes to your most treasured items.
  • Communication. Any changes throughout the job, you should be notified. Sometimes small problems can arise during a job which may add to the time to complete or cost. Usually most risks should be covered with you prior to accepting to help educate and eliminate and further issues.

 

Most common services jewellers provide are;

  • Chain and bracelet rejoin remove or build up links
  • Soldering charms
  • Repairs to worn and broken jewellery
  • Resizing rings – larger or smaller
  • New shanks
  • Clean, polishing and/or Rhodium plating
  • Retip claws
  • Repair settings
  • Resetting of gemstones
  • Custom design and custom made jewellery
  • CAD drawing services
  • Handmade jewellery
  • Remodeling existing jewellery into something modern, new and exciting
  • Restoration of estate and heirloom jewellery
  • Jewellery inspections to check wear and security of gemstones
  • Valuations

 

Conclusion. Any reputable jeweller with a sound industry history, solid recommendations by existing clients or staff. Knowledgeable in their field of expertise, charges fairly for quality work and is a clear communicator is the jeweller you should engage.

 

Whether your searching for a jeweller to design and create your special piece such as a diamond engagement ring or your looking to have some jewellery repairs or remodeling work done. We would love the opportunity to offer our services to you. Please contact us with any questions or to book a consultation.